Special order or bespoke items will not be accepted for refund or exchange. These include extra keys or workshop adapted items to the buyers specifications which cannot be reconfigured to their original state. Refunds will not be issued until the goods have been received and inspected by us, in the same condition they were sold. Any costs incurred to the company shall be deducted from the refund amount. These include special order charges, carriage, original postage & packaging or re handling if applicable.

A re-stocking charge will be made on bespoke products and electric locks (any special order workshop adapted items e.g. keyed alike locks, alternative key colours. This charge is the cost incurred for us to return the product back to its original state and/or test operation. 

Unwanted or incorrectly ordered goods can be returned for refund or exchange with our prior consent within 14 days of receipt. Such returns must be returned to us postage paid within 28 days of receipt in an unused re-saleable condition complete with all packaging and fixings provided, quoting the relevant order number and clearly marked with returns number provided by our Customer Services department. Returned goods will not be accepted without the correct returns number clearly marked on the packaging.

All returns must to sent carriage paid to our Barnsley office at:

Barnsley Lock & Safe Co Ltd
17 Doncaster Road
South Yorkshire
S70 1TH

For our full terms & conditions please click here.